Warranty policy.

Thank you for choosing Vitera Wave. We are committed to providing premium quality and customer satisfaction. Your Vitera Wave device is covered by a five-year limited warranty from the original date of purchase.

This warranty applies only to products purchased from authorized sellers or directly from Vitera Skin.

This warranty covers:

• manufacturing defects in materials and workmanship
• electrical malfunctions under normal intended use
• internal component failure not caused by misuse
• charging issues caused by manufacturing defects
• functional defects related to the device’s red, near-infrared, or blue light, or its ultrasound operation

If a defect covered by this warranty is confirmed, we will, at our discretion:

• repair the product
• replace the product with the same or an equivalent model
• provide an appropriate solution based on product condition and availability

This warranty does not cover:

• damage caused by misuse, abuse, neglect, or improper handling
• accidental drops, impact damage, or physical breakage
• water damage, liquid exposure, or improper storage
• unauthorized repairs, modifications, or tampering
• cosmetic damage, including scratches, dents, discoloration, or normal wear and tear
• damage caused by improper charging methods or the use of non-approved accessories
• commercial misuse or use outside intended personal wellness purposes
• loss or theft of the product
• damage caused by natural disasters, fire, or other external causes

To request warranty service, provide:

• proof of purchase (receipt or order confirmation)
• a description of the issue
• photos or videos if requested for inspection

Warranty claims without proof of purchase may not be accepted.

To begin a claim, email our customer support team at support@viteraskin.com. Our team will review your request and provide instructions for inspection, repair, or replacement. Vitera covers the shipping costs for warranty repairs.

• Warranty coverage is valid only for the original purchaser and is non-transferable.
• Warranty decisions are made solely by Vitera Skin after product evaluation.
• This warranty gives you specific legal rights, and you may have other rights that vary by state or country.